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Shipping policy
Shipping Policy
Effective Date: May 2025
1. Our Commitment
At ntlshutters, we prioritize seamless delivery of your orders worldwide. This policy outlines our shipping processes, timelines, and fees to ensure transparency.
2. Processing & Transit Timelines
Your estimated delivery date is calculated as:
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 1–3 business days (excludes weekends/holidays).
Shipping Time: Varies by destination and service type (see Section 3).
Example:
If your order requires 2 business days for processing and 7–10 business days for standard shipping, expect delivery in 9–13 business days total.
3. Shipping Destinations & Fees
We ship globally from our Xinjiang warehouse. Rates and timelines:
Notes:
Free Shipping: Orders over $59.99 (automatically applied at checkout).
Remote areas may incur extended delivery times.
4. Customs, Duties & Taxes
Duties: All shipments are marked “Duty Unpaid.” Customers are responsible for customs fees, taxes, or import charges levied by their country.
Refusal of Shipment: If a package is rejected due to unpaid duties, return shipping costs and penalties will be deducted from your refund.
Declaration: We legally declare the full value of items. We cannot label packages as “gifts” or underdeclare product values.
5. Tracking Your Order
A tracking number and carrier link (e.g., DHL, FedEx) will be emailed once your order ships.
Monitor your package via:
The carrier’s official website.
Our logistics portal: Track My Order.
Third-party tools like 17Track or AfterShip.
Delays? Contact us at support@mail.ntlshutters.com with your order number for assistance.
6. Lost or Damaged Packages
Lost in Transit: Report via email within 21 days of shipment. We will investigate and reship or refund.
Damaged Items: Notify us within 48 hours of delivery. Provide photos for expedited resolution.
7. Holiday & Peak Season Delays
Delivery times may extend during:
Holidays: Chinese New Year, Christmas.
Peak Seasons: Regional sales events or customs inspections.
Contact Us:
For urgent inquiries, send email to support@mail.ntlshutters.com.
Effective Date: May 2025
1. Our Commitment
At ntlshutters, we prioritize seamless delivery of your orders worldwide. This policy outlines our shipping processes, timelines, and fees to ensure transparency.
2. Processing & Transit Timelines
Your estimated delivery date is calculated as:
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 1–3 business days (excludes weekends/holidays).
Shipping Time: Varies by destination and service type (see Section 3).
Example:
If your order requires 2 business days for processing and 7–10 business days for standard shipping, expect delivery in 9–13 business days total.
3. Shipping Destinations & Fees
We ship globally from our Xinjiang warehouse. Rates and timelines:
| Region | Standard Shipping ($12.99) | Express Shipping ($24.99) |
|---|---|---|
| United States | 7–14 Business Days | 4–7 Business Days |
| European Union | 8–15 Business Days | 5–9 Business Days |
| Asia (excluding CN) | 6–10 Business Days | 3–6 Business Days |
| Australia/NZ | 10–18 Business Days | 7–12 Business Days |
Notes:
Free Shipping: Orders over $59.99 (automatically applied at checkout).
Remote areas may incur extended delivery times.
4. Customs, Duties & Taxes
Duties: All shipments are marked “Duty Unpaid.” Customers are responsible for customs fees, taxes, or import charges levied by their country.
Refusal of Shipment: If a package is rejected due to unpaid duties, return shipping costs and penalties will be deducted from your refund.
Declaration: We legally declare the full value of items. We cannot label packages as “gifts” or underdeclare product values.
5. Tracking Your Order
A tracking number and carrier link (e.g., DHL, FedEx) will be emailed once your order ships.
Monitor your package via:
The carrier’s official website.
Our logistics portal: Track My Order.
Third-party tools like 17Track or AfterShip.
Delays? Contact us at support@mail.ntlshutters.com with your order number for assistance.
6. Lost or Damaged Packages
Lost in Transit: Report via email within 21 days of shipment. We will investigate and reship or refund.
Damaged Items: Notify us within 48 hours of delivery. Provide photos for expedited resolution.
7. Holiday & Peak Season Delays
Delivery times may extend during:
Holidays: Chinese New Year, Christmas.
Peak Seasons: Regional sales events or customs inspections.
Contact Us:
For urgent inquiries, send email to support@mail.ntlshutters.com.